Return Policy

RETURNS

We do our best to ensure that all products arrive to you in the best condition, but we do not offer refunds and returns if you change your mind. Instead, we offer a store credit (valid for one month).

* Please also note that refunds will not be issued for orders processed with a discount code or under a promotion deal.

Refunds will only be issued in the event of a manufacturing defect where the item cannot be replaced or repaired.

Our exchange policy is valid for 14 days (after you receive your order). To be eligible for an exchange, you must email photos of the products you received, unused and in the same condition you received them. Tracking labels must also be provided to Essential Emporium team.

EXCHANGE FOR STORE CREDIT


Once we receive and review your images, we will send you an email to notify you that we are processing the exchange. We will also notify you if your STORE CREDIT or CHANGE CODE has been approved or denied.

If approved, your credit will be processed and we will contact you via email.

We will need a receipt or other proof of purchase to complete the exchange.

Unfortunately, if 14 days have passed since we received your order, we cannot offer you an exchange.

Unfortunately, we cannot offer refunds on items purchased with a discount code.

Gift certificates cannot be returned.